FoneYam

When am I getting feedback on my active complaints which has been active since february,I have been paying , a phone which I took 2025 Jan, and I have been paying ever since, it has been locked again, I believe there are no missing payments,I have requested or a statement which I have been promised I have sent my ID as requested and ONLY today the 26th of May 2026 which I have been told that your company cannot and does not send statements or any proof,eI have sent several emails, I have l missed a job opportunity thanks to your company and incompetence staff,eIm about to lose my current job because I cannot access the app on my phone to authenticate me.eThis has been going on for months now.eICASA referred me you for a repudiation letter and a reference number for my complainte,plus a call recording between my self and Likho(your customer service agent today 26/05/2026 just before 15:oopm,I am not paying anymore money and you are going to FIX this,and you better,your agent Likho hung up on me,and never bothered to call back as she had promised should we get disconnected, the airtime I used to call you to fix an issue,There is no star to rate your service,maybe a minus would do,I only put it to submit my reveiw even a 0.5 is way too much for ya'll

I am very disappointed with the service I received from FoneYam.

I lost my rented device in a taxi and immediately followed the correct process. I submitted all required documents including an affidavit, ITC number, police case number, and my ID.

I have been paying for the device for about 7 months and my account is up to date. Despite this, my claim was cancelled without any reason provided.

I received an SMS simply telling me to continue paying for a device I no longer have, which is very frustrating as a customer who followed all the rules.

I requested clarification and a review of my claim but have not received a proper explanation. Mind you this is my second rental phone from them.

I hope the company improves its communication and treats customer claims more transparently in the future.

Despite my rating. I supposedly have an account with Foneyam but I dont have. I cancelled a contract with them last year May due to fone issues but my account was never rectified since it still says I have an account on their system. They have non responsive to emails, WhatsApp and even Facebook messages

Truely great and fast service delivery from application right through to choosing my device. No problem, no hold backs, easy and quick. Thank you!

It's a good product

I have lost my phone, emailed my documents and it's the 7th day without a phone and disappointed plus ridiculous excuse of not have received any documentation after countless attempt to get a way forward still nothing so I recgret having to have taken any contact nor being a customer will never ever recommend nor be a customer again after finishing this contract😡

Very poor service,I tried to get pin from last week Wednesday until today nothing,I called day in and out without any assistance, all I get is sorry for inconvenience from call center,today they promised they've seen my email and I should call about three,I called four o'clock but they changed the tune saying they can't see the screens hot attached, the auto reply says they'll respond shortly,but the haven't responded to any of my email or called me back,the only time they call is when they ask about payments,I'm so heartbroken,I'm holding a useless phone

Yesterday i made application and tells me to come and collect it today, i went there and collect and pay same time, after then they told me to wait for 3 hr it would be fine, even now still shutting down why?? it seem this is useless business that need to be reported because isn't me only who has issue.

The phone isint receiving massages and calls, i ve checked all my settings. Everything is fine the internet is also fine but i am nkt able to receive smses and call. And i dont owe them a cent

I am in awe with this amazing service! Thanks to FoneYam, I now have a second phone to use for my small business and to record and store content! That was something I never thought would be possible! Don't sleep on this great service, RUN NOW!

So far i am enjoying my new smartphone that i pay a small amount of money every month foneyam is the best and I easy to apply.

It was the most easy and affordable option for me. The process was simple and the product is efficient. I am so happy I got to experience this product and I would recommend it. Don’t just take my word for it, give FoneYam a go!

FoneYam is such a great and affordable service , applying is hassle free and love that there is no interests and hidden fees, super amazing and definitely using FoneYam again💙🥺😻

I am absolutely loving the idea of being able to rent a Samsung smartphone with affordable prices as we live in an era where theft is the order of the day.

Big ups to the Fone Yam founders for coming up with such an efficient service.

Foneyam will always be famous