Ackermans Connect

I'm a customer and a paying one. I called their customer support to ask if they can update/add my employment details, so that it updates on credit bureau. Their rude agent updated my info, and when i kindly asked if that does trigger an update on the bureau she flipped saying that she has no idea, making rude sighs and saying eh eh eh eh. still kept my calm and asked if she could ask from her supervisor, this rude girl started shouting "do you want assistance with something else?" i simply asked why she was getting agitated, she then shouted "you wanted to change your employment status and i did, so thank you" hanged up the call. I cant wait to close this account month end, we cant be receiving such service from such untrained people. I did not ask the girl to explain the law of physics, i just needed her to confirm one simple thing.

I bought a phone yesterday at Ackerman's cellular in phoenix plaza.i struggled to get the phone set up or the SIM card and fone was not sorted went to store they were rude spoke in Zulu and ignored me saying it's my SIM card and not the done. Managed refused to give me her name and said she does not know her name .. is this how a manager should behave I had to go to cell c to sort even though I did not buy the fone form them and this phone was bought cash . Totally unacceptable.

what is the title " I am extremely disappointed with the service I received Ackermans from regarding my closed account. My account was fully paid and closed over a year ago, and this was confirmed by their office, who also assured me that there were no outstanding balances. Despite this, I started receiving messages demanding payment for balances that were never agreed upon, and I have been harassed with repeated messages and threats of further action.

This is unacceptable and unprofessional. I have already settled my account and have proof of payment, yet they continue to send messages, causing unnecessary stress and inconvenience. I expect Ackermans to respect their own records and cease all collection efforts on a settled account. Such harassment should not be tolerated, and I hope this issue is addressed promptly."

[2:17 pm, 07/01/2026] : Alert! Continued failure to pay your Ackermans account will result in further action. Pay R428 instore today or WhatsApp us on 0860900100 to discuss.
[2:18 pm, 07/01/2026] : Alert! Continued failure to pay your Ackermans account will result in further action. Pay R428 instore today or WhatsApp us on 0860900100 to discuss.

False website information
I was ****** and lost my original lay-by slip. When I went to the store to alert them about this incident I was told i cannot receive the money I had deposited for the lay-buy although I had my id with me. On the Ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser. I am highly disappointed and will no longer purchase from this shop @palm springs Ackermans

Ackermans refuses to close my account and treated me unfairly

Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.

On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.

To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.

I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:

1. Close my account immediately without unnecessary demands for documents.


2. Provide a formal apology for the rude treatment I received from their agent.



If this matter is not resolved, I will escalate it further to the relevant ombudsman.

Desired Outcome: Account closure confirmation and an apology for poor treatment.

It just switches off ... doesn't wanna charge n I just bought it 3days ago ..it says it has android but it only wants to download does allow when I share

I love the camera quality of the Vivo Y03 phone and I like how affordable it is. I am enjoying it so much

I love the variety of products in store and the fact that you can also shop online. The prices are very affordable and budget friendly. Not having cellphones shops in a small town where we stay it’s very thoughtful of Ackermans to bring a connect store to the town. I store where you can feel safe purchasing a quality phone or gadgets. Thank you Ackermans connect

When I got to Ackermans connect,I was taken by the variety of smartphones and accessories they have . Prices were so affordable and the staff was so friendly

One thing I liked about the Vivo Y03 is the extended ram 🤭as a content creator and business owner I need space and the Y03 vivo is the perfect phone for me .

I would recommend Vivo y03 also because of the battery ,it lasts for days .thanks to Ackermans connect I’m now connected to my customers .

one of the best phones i ever owned, introduced my family to this product and they are in love
@AckermansConnect
@AckermanSA

The ackermans connect store has a wide range of options with different prices that accommodate almost every budget. I love the fact that you can use purchase your phone online and have it delivered to you, very convenient

I recently tried out Ackermans, Ackermans Connect, and their online store, and I wanted to share my experience. Ackermans offers a wide variety of cellular products, making it easy to find something that suits different needs. I was pleasantly surprised by how affordable the products are, which is a big plus for budget-conscious shoppers.

My in-store experience was smooth; the staff were friendly and knowledgeable, ensuring I had all the help I needed. Shopping online was just as easy, with a user-friendly website that made finding and purchasing products a breeze.

As for the Vivo Y03, I really enjoyed using it. The long battery life, excellent camera quality, and sleek design stood out to me as its best features. Overall, I would definitely recommend the Vivo Y03 and the Ackermans store to anyone looking for quality products at great prices.

Ackermans connect is the number one store the staff was amazing n friendly….the shop was very clean #connectedbyackermans

Love the camera quality, its thin and portable.

Most definitely enjoying my experience with the VIVO Y03 from Ackermans connect!!