Ackermans Connect

I'm a customer and a paying one. I called their customer support to ask if they can update/add my employment details, so that it updates on credit bureau. Their rude agent updated my info, and when i kindly asked if that does trigger an update on the bureau she flipped saying that she has no idea, making rude sighs and saying eh eh eh eh. still kept my calm and asked if she could ask from her supervisor, this rude girl started shouting "do you want assistance with something else?" i simply asked why she was getting agitated, she then shouted "you wanted to change your employment status and i did, so thank you" hanged up the call. I cant wait to close this account month end, we cant be receiving such service from such untrained people. I did not ask the girl to explain the law of physics, i just needed her to confirm one simple thing.

I bought a phone yesterday at Ackerman's cellular in phoenix plaza.i struggled to get the phone set up or the SIM card and fone was not sorted went to store they were rude spoke in Zulu and ignored me saying it's my SIM card and not the done. Managed refused to give me her name and said she does not know her name .. is this how a manager should behave I had to go to cell c to sort even though I did not buy the fone form them and this phone was bought cash . Totally unacceptable.

what is the title " I am extremely disappointed with the service I received Ackermans from regarding my closed account. My account was fully paid and closed over a year ago, and this was confirmed by their office, who also assured me that there were no outstanding balances. Despite this, I started receiving messages demanding payment for balances that were never agreed upon, and I have been harassed with repeated messages and threats of further action.

This is unacceptable and unprofessional. I have already settled my account and have proof of payment, yet they continue to send messages, causing unnecessary stress and inconvenience. I expect Ackermans to respect their own records and cease all collection efforts on a settled account. Such harassment should not be tolerated, and I hope this issue is addressed promptly."

[2:17 pm, 07/01/2026] : Alert! Continued failure to pay your Ackermans account will result in further action. Pay R428 instore today or WhatsApp us on 0860900100 to discuss.
[2:18 pm, 07/01/2026] : Alert! Continued failure to pay your Ackermans account will result in further action. Pay R428 instore today or WhatsApp us on 0860900100 to discuss.

False website information
I was ****** and lost my original lay-by slip. When I went to the store to alert them about this incident I was told i cannot receive the money I had deposited for the lay-buy although I had my id with me. On the Ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser. I am highly disappointed and will no longer purchase from this shop @palm springs Ackermans

Ackermans refuses to close my account and treated me unfairly

Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.

On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.

To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.

I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:

1. Close my account immediately without unnecessary demands for documents.


2. Provide a formal apology for the rude treatment I received from their agent.



If this matter is not resolved, I will escalate it further to the relevant ombudsman.

Desired Outcome: Account closure confirmation and an apology for poor treatment.