Ackermans Connect

Ackermans refuses to close my account and treated me unfairly

Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.

On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.

To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.

I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:

1. Close my account immediately without unnecessary demands for documents.


2. Provide a formal apology for the rude treatment I received from their agent.



If this matter is not resolved, I will escalate it further to the relevant ombudsman.

Desired Outcome: Account closure confirmation and an apology for poor treatment.