Review Detail
4.7 114 0.5
Ackermans refuse to close my account
Overall rating
0.5
Price
0.5
Quality
0.5
Effectiveness
0.5
Ackermans refuses to close my account and treated me unfairly
Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.
On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.
To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.
I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:
1. Close my account immediately without unnecessary demands for documents.
2. Provide a formal apology for the rude treatment I received from their agent.
If this matter is not resolved, I will escalate it further to the relevant ombudsman.
Desired Outcome: Account closure confirmation and an apology for poor treatment.
Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.
On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.
To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.
I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:
1. Close my account immediately without unnecessary demands for documents.
2. Provide a formal apology for the rude treatment I received from their agent.
If this matter is not resolved, I will escalate it further to the relevant ombudsman.
Desired Outcome: Account closure confirmation and an apology for poor treatment.
Product Recommendation
Would you recommend this product?
No
Would you repurchase this product?
No
IB
Imogine Babongile
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